Role: Sales Manager
Luxury Italian brand hiring a Sales Manager to lead its Knightsbridge showroom.
OVERVIEW
The successful candidate will be skilled at operating in a dynamic retail environment and will take full responsibility for the smooth running of the store, achieving commercial objectives, selling to interior designers and leading a small, high-performing team.
They will uphold the highest standards of presentation and customer service, with a passion for delivering an exceptional client experience.
Key Duties & Responsibilities
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Develop and implement business strategies to increase brand visibility, drive footfall, and improve profitability
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Deliver a consistently high standard of customer service and satisfaction
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Design and sell kitchens, wardrobes, and complex furniture systems from the in-house collection
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Lead by example, setting standards and driving a high-performance culture
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Motivate and mentor the sales team to meet or exceed targets
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Prepare project proposals, quotations, and pricing using approved software, including Vectorworks or similar tools
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Maintain excellent store conditions, including merchandising and cleanliness
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Report on sales trends, forecasts, and commercial opportunities in the pipeline
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Ensure all activities are compliant with internal policies and operational procedures
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Monitor stock levels and showroom inventory, reporting as necessary
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Conduct team performance reviews and identify training or development needs
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Attend internal meetings, training sessions, and participate in trade events, exhibitions, or marketing initiatives as required
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Oversee the execution of orders and project installations to ensure accuracy and timeliness
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Manage customer communications regarding payments, outstanding balances, and dispute resolution
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Conduct site visits when required to liaise with technical staff and ensure accurate delivery
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Ensure completion and sign-off of installation reports and project handovers
Requirements
The ideal candidate will be enthusiastic, determined, self-motivated, organised, a natural problem-solver, and comfortable taking on challenges.
Benefits