Role: Operations Manager Luxury Interiors
A globally recognised Italian luxury furniture brand is looking for an experienced and highly organised Operations Manager to join its London showroom team.
OVERVIEW
This is a central role within the business, responsible for ensuring the showroom's operations run smoothly and efficiently. You will oversee logistics, shipping documentation, order administration and office operations, working closely with the sales team, Italian headquarters and third-party logistics partners. This role would suit someone who is highly organised, takes ownership and understands the importance of strong back-office operations within a luxury environment.
What you’ll be doing
Logistics & Shipping
- Coordinating inbound and outbound shipments with freight forwarders, carriers and the Italian logistics team.
- Managing shipping documentation including bills of lading, packing lists, customs declarations, delivery notes and import records.
- Tracking live shipments and keeping the sales team and clients updated.
- Resolving logistics issues and discrepancies quickly and efficiently.
- Overseeing receipt and inspection of goods at the showroom.
- Coordinating white-glove delivery partners for client installations.
Operations & Administration
- Managing the day-to-day operational workflows of the showroom office.
- Coordinating, authorising and prioritising operational tasks across the team.
- Maintaining and updating the CRM system (ZOHO).
- Keeping accurate records across order management and filing systems.
- Managing supplier and partner relationships, including service contracts, maintenance providers and office logistics.
- Producing operational reports and KPI summaries for the General Manager.
- Where applicable, coordinating or supervising junior team members and support staff.
Sales Support
- Supporting the sales team with order processing, quotations and project documentation.
- Acting as the link between sales and logistics, providing accurate lead times, stock and delivery information.
- Coordinating client deliveries and installations from order through to completion.
What we’re looking for
- Proven experience in operations, logistics coordination or office management, ideally within luxury interiors, furniture, retail or a design-led environment.
- Strong knowledge of shipping and import/export documentation and processes.
- Highly organised with excellent attention to detail.
- Able to manage competing priorities calmly and accurately.
- A proactive problem-solver who takes ownership and follows through.
- Confident communicating with international partners, suppliers and clients.
- Proficient in Microsoft Office and comfortable using CRM and order management systems.
- Experience supervising or coordinating a small team is advantageous.
- Italian language skills are advantageous but not essential.
- A genuine interest in design and the luxury interiors sector.
What’s on offer
- Competitive salary commensurate with experience.
- A central role within one of the most respected names in luxury Italian furniture.
- The opportunity to help shape operational processes within a growing London showroom.
- A collaborative, design-led environment with scope for progression.